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Business Process Automation Insights

Strategic insight on how to improve efficiency, optimize human resources, and lower operational costs.

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      Who's the Greatest? AI Tools Step into the Ring

      "Float like a butterfly, sting like a bee"—this famous mantra of Muhammad Ali perfectly captures the essence of the fierce competition among AI tools ...
      Technology | AI

      Maximizing Customer Support with HubSpot’s Knowledge Base

      Did you know that businesses with well-organized knowledge bases see a 67% increase in customer satisfaction? In today's fast-paced digital landscape,...
      HubSpot | Service Hub

      Prepare for AI by Building A Robust Knowledge Base

      When Jane (names have been changed to project the not so innocent) , the customer support manager at a fast-growing B2B services company, noticed a su...
      AI | Customer Service

      How to Use ServiceNow to Automate Customer Service Processes

      A significant challenge for customer success teams is managing high volumes of service requests efficiently while maintaining a high standard of servi...
      Business Process Automation | Customer Service

      How Reducing Average Handle Time (AHT) Can Save Your Business Money

      Efficiency is crucial in the fast-paced realm of customer service. One key metric that can have a significant impact on your business's financial heal...
      Technology

      Preparing Your Workforce for Digital Success

      Businesses must embrace data-driven transformation strategies to stay competitive. However, the true key to success lies in preparing your workforce t...
      Business Process Automation

      Customer Success Managers Struggle to Delivering Exceptional Service

      Customer Success Managers (CSMs) find themselves at the frontline, tasked with the critical role of ensuring customer satisfaction and retention. Howe...
      Business Process Automation | AI | Customer Service

      The Transformative Power of Business Process Automation Platforms

      As the digital landscape continues to evolve, a diverse array of software platforms are emerging as key facilitators of business process automation (B...
      Sales | Business Process Automation | AI

      Embracing AI for Strategic Business Process Automation

      In today's competitive business environment, the strategic adoption of advanced technologies such as Artificial Intelligence (AI) is not just advantag...
      Business Process Automation | AI

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