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HubSpot support customer service request through the use of a ticket record, which logs interactions related to the requests, and track the ticket through pipeline statuses. HubSpot gives you multiple ways to create and manage tickets.
The Knowledge Base is an online library of information designed to help customers find answers to questions in a self-serve manner using their content format of choice. HubSpot's knowledge base easy to use platform for content delivery.
HubSpot has one of the most robust customer feedback tools on the market. HubSpot has out-of-the-box CES, CSAT, and NPS surveys and reporting dashboards. HubSpot helps you set the right questions, survey the right people, and create automated actions based on survey results.
HubSpot provides a large number of reports to help your manage customer experience and service desk operations. Standard reports fall into four categories: conversation overview, service overview, service performance over time, and service team performance. Each of these categories has serval pre-built reports to help you succeed.
HubSpot and Zendesk have a lot of customer support and customer success features in common. HubSpot gives you a better 360° view of the customer experience on one platform. HubSpot also provides a more robust automation platform.
Getting started is easy! Simply schedule a call to meet with the ManoByte team and we will walk you through a process to help you scope your project giving you a solid timeline and budget.
