Swimming With Sharks: Customer Ops Unplugged - S2 Episode 1: Christina Garnett

In this adventure, we are joined by Christina Garnett, an expert in customer service strategy and community engagement.

Episode Summary:

Introduction: Kevin Dean kicks off Season 2 with a warm welcome and introduces the guest, Christina Garnett.

Interview: Christina Garnett shares her extensive knowledge and experience in the customer service industry. The conversation delves into effective strategies for building strong customer relationships and enhancing community engagement.

Key Takeaways:

1. Self-Improvement and Business Growth: People who intentionally work on themselves also see growth in their business.
2. Process and Performance: Average performers can succeed when working within an excellent process.
3. Objection Resolution: Resolving objections is always better than overcoming objections.
4. Questions That Care: Ask "questions that care" to further discover needs in a sales context.
5. Truthfulness: Getting truthful is the first step in building genuine customer relationships.

Tune in to gain actionable insights and learn from Christina Garnett's expertise in this engaging episode of Swimming with Sharks: Customer Ops Unplugged!